Friendly chit chat defined customer service 30 years ago. Today’s patrons expect much more. It may seem ironic, but they are looking to you for the "little things" they didn't even know they needed. This level of service excellence makes them return year after year and refer you to their friends. At Konxept Consulting, we map out your clients' purchase process to come up with the anticipatory "little things" that subsequently wow them off their feet. Contact us to discover your wow factor.